May 17, 2018 – May 18, 2018 RITZ CARLTON DOVE MOUNTAIN, AZ
The Millennium Alliance is thrilled to announce the launch of Patient Experience Transformation Assembly.
Working with our Members and Advisory Board, we are putting a program to enable you to test out new technology and hear from experts about the latest strategies changing the patient experience. We understand that for C-Level executives time is precious, so we are bringing the best content and technology together in May.
×Pam Guler Chief Patient Experience Officer, Adventist Health System
×Randal Weber Chief Patient Experience Officer MD , Anderson Cancer Center | The University of Texas
×CHRISTINA SAINT MARTIN CHIEF PATIENT EXPERIENCE OFFICER, BAYLOR SCOTT AND WHITE HEALTH
Christina Saint Martin, MPA, serves as Vice President and Chief Patient Experience Officer for Baylor Scott & White Health (BSWH). In this role, she is responsible for designing and leading patient-centered care efforts and cultural enablers across the BSWH health system to improve the patient experience. Ms. Saint Martin has extensive training and expertise in the methods and application of performance improvement, service programming, design thinking, and innovation to health care redesign. She has over 18 years of demonstrated achievements in building infrastructure, exceptional teams, and delivering substantial and sustainable results.
Prior to joining BSWH, Ms. Saint Martin served as an executive leader driving business transformation, training & education programs, and patient experience improvement in a number of healthcare organizations, including: MedStar Health, a 10 hospital integrated delivery system in the Washington DC/Maryland region; Stanford Health Care, a large premier Academic Medical Center in Palo Alto, California; Virginia Mason Medical Center, an integrated delivery system in the Pacific Northwest; and also, the National Health Service of the United Kingdom.
×Patricia Mook Chief Nursing Information Officer, Inova Health System
×PIERRE VIGILANCE Associate Dean for Practice, Milken Institute School of Public Health
Health is the result of our collective success in a number of sectors ranging from education and housing, to employment, economic development, and healthcare. Dr. Pierre Vigilance brings this consideration, and his passion for systems-level thinking to ensure that the teaching, advisory, and partnership development he brings to projects is driven by the objective to improve health.He has held leadership positions in the non-profit, government, education, and consulting sectors, and uses his understanding of health’s complex roots to designing health programs, establishing novel partnerships, team building and leadership development. He is the CEO of HealthUp, a social impact focused strategic advisory company that uses his public health practice experience and design thinking to facilitate the creation of practical approaches to improving population health outcomes.
Dr. Vigilance also currently serves in teaching, administrative, and management roles as the Associate Dean for Public Health Practice and an Associate Professor of Health Policy &; Management at the Milken Institute School of Public Health at the George Washington University in Washington, D.C. Prior to joining GW he spent 11 years in public service including eight years in Baltimore where he became known for his work with opioid dependent patients, and his efforts to improve access to healthcare; and three years in the District of Columbia where he led the Department of Health to successes in evaluation, capital development, and response to novel health threats. A native of London, England with West Indian heritage, Pierre currently resides in Philadelphia. He received his Bachelor’s degree in Biology with a minor in English Literature from George Washington University, his Doctor of Medicine and Master of Public Health degrees from Johns Hopkins University.
×CJ Merrill Chief Patient Experience Officer, Mission Health
×Sven Gerlinger Chief Experience Officer, North Shore-LIJ Health System (Northwell Health)