Working with our Members and Advisory Board, we are putting together a program to enable you to test out new technology and hear from experts about the latest strategies changing the patient experience. We understand that for C-Level executives time is precious, so we are bringing the best content and technology together in May.
Dr. Patrick Carroll is the Chief Medical Officer/Divisional Vice President for Walgreen’s Healthcare
Clinics. In this role, Dr. Carroll oversees all matters pertaining to provision of care, clinical outcomes,
patient safety, healthcare information systems and strategic initiatives and programs that will enhance
the care model. In addition, Dr. Carroll is instrumental in implementing care management programs,
managing relationships with health systems and collaborating with the Clinical Office in the
development of enterprise clinical programs.
Prior to joining Walgreen’s in May 2014, Dr. Carroll served as the Chief Medical Officer of Integrated
Care Partners, Hartford HealthCare’s clinical integration organization. He was also the Medical Director
for Hartford HealthCare’s Medicare Shared Savings Program which currently has over 20,000 patients in
a Medicare/CMS shared-risk pilot program. He played a key role in leading the Hartford HealthCare’s
efforts in the transition to value-based care in a time of a rapidly changing healthcare landscape.
Dr. Carroll received his bachelor’s degree from the College of the Holy Cross and his medical degree
from Dartmouth Medical School. He completed his residency training at Middlesex Hospital in family
practice, where he served as Chief Resident.
Dr. Carroll is Board Certified in Family Practice and in Adolescent Medicine.
×Pam Guler Chief Patient Experience Officer, Adventist Health System
Rahul is currently responsible for collaborating with C-level executives at AHIP's Health Plan/IDN Membership and across multi-institutional stakeholders to develop and implement innovative frameworks and unique approaches that lead to accelerated adoption of mission critical initiatives that ensure the delivery of high quality care and improve consumers ability to receive needed care all while driving down the cost of care received.
Rahul has extensive practical knowledge in creating new, multi-stakeholder, collaborative business models as well as integrating proven next gen digital health solutions that create a more simple and positive consumer care experience. His role expands to include the creation of innovative care pathways, normalizing and sharing of data assets for proper segmentation, developing actionable and personalized programs and tools that ensure measurable behavior change imperative for desired health outcomes. He continues to help develop, test, measure and iterate innovative initiatives that increase efficiencies for all key Healthcare stakeholders as they collectively focus on outcomes-centric care.
Rahul's most recent brainchild is the 26,000 sq ft AHIP Innovation Lab in Chicago's West Loop. He is responsible for creating the Lab's one of a kind concept, continues to fulfill its mission of delivering an invaluable resource for AHIP Membership, ecosystem stakeholders and solution providers and leads all of the Lab's collaborative and confidential Solution Working Groups that involve individual payers, providers, employers, consumers, manufacturers, MedTech, innovative solution providers and the AHIP Innovation Lab's trusted and crucial Inaugural Partners.
Prior to joining AHIP, Rahul held a leadership role as a founding employee of a successful digital Healthcare start-up based in Washington DC. Along with the company's co-founders, Rahul was instrumental in developing a multifaceted consumer tool as well as leading the company's "go to market" strategy resulting in successful market penetration and revenue growth for the industry's first consumer-led shared decision making and treatment selection platform.
Rahul was recently named one of the American Journal of Health Promotion's2017 Innovators and Game Changers and Accenture Perspectives: Minds Driving the Future of Business. In 2016, Frost & Sullivan presented Rahul and the AHIP Innovation Lab with one of their highest honors, their Global Visionary Innovation Leadership Award.
×Randal Weber Chief Patient Experience Officer MD , Anderson Cancer Center | The University of Texas
×Gerri Lamb Center Director and Research Professor, Arizona State University
Gerri Lamb (PhD, RN, FAAN) is an associate professor in the College of Nursing and Health Innovation. Her research interests include nursing care delivery systems and patient outcomes with a focus on nurse care coordination within and across settings, and interprofessional practice to improve healthcare environments.
Professor Lamb came to ASU in 2008 from an endowed chair position at Emory University to guide the development of a robust program for interprofessional practice and education. Working with a cross-disciplinary team, she helped create the Center for Advancing Interprofessional Practice, Education and Research (CAIPER). The center resulted from six years of competitive grants from the Josiah Macy Jr. Foundations and an innovative collaboration with the Herberger Institute at ASU. Center members work with faculty and students across multiple professions to assist them to build teamwork and collaboration knowledge and expertise to provide person-centered, high-quality healthcare.
Widely recognized as a leading expert on care coordination practice and measurement, Professor Lamb has influenced the development of community-based care coordination and national frameworks for measuring the process and outcomes of care coordination.
×CHRISTINA SAINT MARTIN CHIEF PATIENT EXPERIENCE OFFICER, BAYLOR SCOTT AND WHITE HEALTH
Christina Saint Martin, MPA, serves as Vice President and Chief Patient Experience Officer for Baylor Scott & White Health (BSWH). In this role, she is responsible for designing and leading patient-centered care efforts and cultural enablers across the BSWH health system to improve the patient experience. Ms. Saint Martin has extensive training and expertise in the methods and application of performance improvement, service programming, design thinking, and innovation to health care redesign. She has over 18 years of demonstrated achievements in building infrastructure, exceptional teams, and delivering substantial and sustainable results.
Prior to joining BSWH, Ms. Saint Martin served as an executive leader driving business transformation, training & education programs, and patient experience improvement in a number of healthcare organizations, including: MedStar Health, a 10 hospital integrated delivery system in the Washington DC/Maryland region; Stanford Health Care, a large premier Academic Medical Center in Palo Alto, California; Virginia Mason Medical Center, an integrated delivery system in the Pacific Northwest; and also, the National Health Service of the United Kingdom.
×Tracy Sklar Senior Vice President Quality & Patient Experience, Dignity Health
×Aravind Chandrasekaran Associate Professor of Operations Associate Director, Center for Operational Excellence, Fisher College of Business, The Ohio State University
Dr. Aravind Chandrasekaran is an Associate Professor in Management Sciences at the Fisher College of Business, The Ohio State University. He received his PhD in Operations and Management Sciences from the University of Minnesota. Dr. Chandrasekaran’s research investigates innovation, learning and knowledge creation issues in a variety of areas including high-tech R&D, manufacturing and health-care delivery. In recent years, he has begun to study the challenges involved in developing patient-centric healthcare models by conducting field experiments in collaboration with several physician and nursing leaders. His research has been published or forthcoming in all top OM journals including Management Science, Manufacturing & Service Operations Management (MSOM), Journal of Operations Management, Production and Operations Management, as well as other premier journals including Information Systems Research, Journal of Surgical Research and Harvard Business Review. His research has won several awards including the 2017 Poets and Quants 40 Under 40 Top Business School Professors, 2012 INFORMS-Industry Studies Best Paper Award, 2013 Carol J. Latta Emerging Leadership Award for Outstanding Early Career Scholar by the Decision Sciences Institute and 2015 Pace Setters Award for Research.
Dr. Chandrasekaran is the academic director for the Master of Business in Operational Excellence (MBOE) - an executive masters program preparing leaders to drive, build and sustain continuous learning culture in organizations. In addition, he also teaches the MBA core operations class and an elective on product and process innovation. He has won several teaching awards including the 2016 & 2012 Best Outstanding Core Professor Award (WPMBA), as well as the 2013 Pace Setter Award for Teaching Excellence. He has presented his research with several organizations including 3M, Motorola, Medtronic, Cleveland Clinic, Mayo Clinic, The Ohio State University Wexner Medical Center and University of California-Irvine Hospitals.In terms of service, Dr. Chandrasekaran currently serves as the Department Editor for the Design Science Department at JOM, and Senior Editor at POMS. He also served as track chairs at several conferences including POMS, INFORMS and DSI. He reviews frequently for several leading academic journals including Management Science, Administrative Science Quarterly, Organization Science, MSOM, Decision Sciences and Journal of Marketing and Health Service Research.
Poets and Quants Best 40 Under 40 Professors (2017)
Outstanding Core Professor (2016)
Pace Setters Research Award (2015)
Carol J. Latta Award for Outstanding Early Career Scholar (awarded by DSI) (2013)
Winner of INFORMS – ISA Best Paper Award (2013)
Daniel Westerbeck Graduate Teaching Excellence Award (2013)
Outstanding Reviewer for Decision Sciences Journal (2012)
Outstanding Core Professor in WPMBA Program (2012)
PhD in Business Administration, University of Minnesota
MS in Industrial Engineering, University of Minnesota
BS, College of Engineering, Anna University India
Anderson, E., Chandrasekaran, A., , Davis-Blake, A., Parker, G. 2018. Managing Distributed Product Development Projects: Integration Strategies for Language and Time-Zone Barriers. Information Systems Research 29(1) 42-69
Briggs, K., Sharma, L., Chandrasekaran, A., Finefrock, D., 2018. The effect of a hybrid training program on improving nurse communication skills: A Field Experiment. Journal of Nursing Management 49(2) 51-53.
Van Aken, J., Chandrasekaran, A., Halman, J. 2017. Conducting and Publishing Design Science Research: Inaugural essay of the design science department. Journal of Operations Management. 47-48, 1-8
Chandrasekaran, A., Anand, G., Sharma, L., Pesavento, T., and Hauenstein, M., and Moffat-Bruce, S. 2016. The Role of In-Hospital Care Quality in Reducing Anxiety and Readmissions of Kidney Transplant Recipients." Forthcoming at Journal of Surgical Research.
R.G. Schroeder and A. Chandrasekaran, "Instructors Test Bank and Students' Online Quizzes," in Operations Management: Contemporary Concepts andCases, 3rd edition (McGraw-Hill/ Irwin, 2005).
Sharma, L., Chandrasekaran A. The Impact of Hospital Information Technology Adoption Process on Quality of Care and Cost.
Montanez, J. P. Chandrasekaran, A., Salvador F., Task Performance in Knowledge Intensive Environments: An Empirical Analysis of the Interplay between Worker and Managerial Experience.
Lan, Y.C., Gray, J., Chandrasekaran A., Massimino, B., Product Complexity, Network Structure, and Product Innovation Performance
Pan, M., Chandrasekaran, A., Hill J., Rungtusanatham M., When Should Small Firms Conduct R&D Projects Externally? Evidence from Science and Technology Industry.
Choo, A., Chandrasekaran, A., Effect of R&D Portfolio Balance on Innovation Outcomes: Evidence from Emerging Economies.
Chandrasekaran, A., Anand G., Ward P., Sharma, L., Moffatt-Bruce. Design and Implementation of Standard Work on Care Delivery Performance.
Sharma, L., Chandrasekaran A., Bendoly, E., Does Office of Patient Experience Improve Care Delivery Outcomes.
Lan, Y.C., Chandrasekaran, A., Walker D.Collaboration in Accountable Care Organizations: The Impact of Continuum of Care and Provider scale
BUSMGT 7251 - Managing Product and Process Innovation
An essential element of any business model is the design and the delivery of services and goods. Many organizations are able to perform this function effectively in the short-term. But only a few organizations demonstrate sustained performance over an extended period of time. We refer to these organizations as pioneers in business model innovation. Prereq: Enrollment in MBA, WPMBA, or MAcc program. Not open to students with credit for 834.
MBA 6231 - Operations Management I
How the operations function contributes to ensuring effective and efficient flow of materials and information within and outside the organization. Prereq: Enrollment in MBA or permission of instructor. Not open to students with credit for 850.
MBA 6232 - Operations Management II
How the operations function contributes to ensuring effective and efficient flow of materials and information within and outside the organization. Continuation of 6231. Prereq: 6231 and enrollment in MBA or WPMBA program or permission of instructor. Not open to students with credit for 850.
MBA 6233 - Operations Management
Operations Management (MBA 6233) is designed to provide a solid foundation and deeper understanding of how the operations function contributes to ensuring effective and efficient flow of materials and information within and outside the organization. Prereq: Enrollment in MBA, or permission of instructor. Not open to students with credit for 850.
BUSMHR 7194.64 - Group Studies
Group study projects in related areas in management and human resources. Prereq: Permission of instructor. Not open to students with credit for 894.64.
BUSMGT 7800 - Advanced Topics in Management Sciences for EMBA
Advanced Topics in Management Sciences for students in the Executive MBA Program. Prereq: Enrollment in EMBA program. Repeatable to a maximum of 15 cr hrs or 7 completions.
×Flint Michels Principal, Health Management Associates
Flint Michels understands both the strategic and operational dynamics that can impact the efficiency and effectiveness of care management programs. Working at the intersection of analytics and technology, Flint balances cost savings and quality improvement while coordinating and complying with contractual mandates from employers, states and federal agencies.
With a foundation in health services and administration, Flint has a wealth of expertise in working with commercial and government entities. Flint joined HMA most recently from Wellframe, an organization that implements technology to improve care management and the patient experience. As clinical liaison, Flint oversaw new client engagement and acted as the primary contact for the western United States. He consulted with clients on workflow and operational deployment of the mobile-enabled care management platform.
As vice president of national sales for Imagine Health, Flint enhanced the sales process in the dynamic and rapidly expanding organization. He built strategic relationships directly with prospective clients, as well as channel partners such as consultants. He applied his comprehensive knowledge of the analytic tiering of provider networks to better serve large employers and their commitment to reducing costs while improving quality.
In over ten years with United HealthGroup, primarily with Optum, Flint provided strategic expertise and relational support to healthcare entities across the United States, including payers, providers, ACOs and employers. He facilitated the exploration of outsourced behavioral and physical health networks to optimize services for payers and providers. His principal focus was strategically collaborating with payers, providers and self-insured employers in the application of predictive modeling and gaps in care analytics for both care management and underwriting divisions, as well as provider profiling analytics focused on peer comparisons of efficiency and quality.
Flint previously held roles with William M. Mercer, Inc., where he performed healthcare audits in over seven states as lead clinician in an external quality review organization (EQRO), and BCBS Montana, where he developed their first disease management program. He has direct clinical experience as a registered nurse working for Banner Hospital and the Billings Clinic Hospital.
Flint earned his master’s degrees in business administration and health services administration from Arizona State University. He received his bachelor’s degree in nursing from Carroll College in Helena, Montana.
Flint has family roots in Montana, where he was born and raised on the family cattle ranch outside of Billings. Now living in Arizona, Flint and his family visit Big Sky Country as often as they can.
×Patricia Mook Chief Nursing Information Officer, Inova Health System
×PIERRE VIGILANCE Associate Dean for Practice, Milken Institute School of Public Health
Health is the result of our collective success in a number of sectors ranging from education and housing, to employment, economic development, and healthcare. Dr. Pierre Vigilance brings this consideration, and his passion for systems-level thinking to ensure that the teaching, advisory, and partnership development he brings to projects is driven by the objective to improve health.He has held leadership positions in the non-profit, government, education, and consulting sectors, and uses his understanding of health’s complex roots to designing health programs, establishing novel partnerships, team building and leadership development. He is the CEO of HealthUp, a social impact focused strategic advisory company that uses his public health practice experience and design thinking to facilitate the creation of practical approaches to improving population health outcomes.
Dr. Vigilance also currently serves in teaching, administrative, and management roles as the Associate Dean for Public Health Practice and an Associate Professor of Health Policy &; Management at the Milken Institute School of Public Health at the George Washington University in Washington, D.C. Prior to joining GW he spent 11 years in public service including eight years in Baltimore where he became known for his work with opioid dependent patients, and his efforts to improve access to healthcare; and three years in the District of Columbia where he led the Department of Health to successes in evaluation, capital development, and response to novel health threats. A native of London, England with West Indian heritage, Pierre currently resides in Philadelphia. He received his Bachelor’s degree in Biology with a minor in English Literature from George Washington University, his Doctor of Medicine and Master of Public Health degrees from Johns Hopkins University.
×Sven Gerlinger Chief Experience Officer, North Shore-LIJ Health System (Northwell Health)
×Alexander Garza Chief Quality Officer, SSM Health St. Louis
×Phil Dalton Professor of the Practice of Health Management and Policy, USC Sol Price School of Public Policy
Phil Dalton is a Professor of the Practice of Health Management and Policy at the USC Sol Price School of Public Policy. Professor Dalton teaches courses and advise students in the Master of Health Administration (MHA) and Executive Master of Health Administration (EMHA) degree programs, as well as in Price’s undergraduate track in Health Policy and Management.
He most recently served as the Senior Vice President of VHA, a large national health care provider supported by more than 1,500 member nonprofit hospitals. Prior to this position, he was the founder, President and CEO of Medical Development Specialists, a national health care consulting firm. He also has served as the Vice President for Business Development and Marketing at St. Joseph Hospital and the Vice president of the Camden Group, which provides strategic and business advisory services to hospitals and health care systems.
He holds a Master of Public Health from the University of Minnesota and a Master of Science in Health Policy and Management from Harvard University.