May 16, 2019 – May 17, 2019 HUTTON HOTEL, NASHVILLE, TN
The Millennium Alliance is thrilled to announce the dates for the Patient Experience Transformation Assembly.
Working with our Members and Advisory Board, we are putting together a program to enable you to test out new technology and hear from experts about the latest strategies changing the patient experience. We understand that for C-Level executives time is precious, so we are bringing the best content and technology together in May.
×Milenko Tanasijevic Vice Chair of Quality and Clinical Pathology, Brigham and Women's Hospital
×Mahek Shah Senior Researcher and Senior Project Lead, Harvard Business School
Dr. Mahek A. Shah leads and directs the Value Measurement for Health Care practice at Harvard Business School. As the Senior Researcher and Senior Project Director, he implements time-driven activity-based costing (TDABC) globally to understand real and actual costs of care delivery. He’s also Associate Faculty at Ariadne Labs, led by Atul Gawande.
Dr. Shah is the co-author of Harvard Business School (HBS) case studies. Dr. Shah’s research has been published in the Journal of the American Medical Association (JAMA), World Health Organization (WHO), the Wall Street Journal, New York Times, and Forbes. He delivered a TED talk at Harvard: Bringing Patient-centered Design to Healthcare. Shah speaks globally on the future of health care delivery, value-based care, measurement, innovative delivery models, and the business of healthcare.
Dr. Shah advises the World Economic Forum, the US Department of Health and Human Services (HHS), and serves on the New England Journal of Medicine’s Catalyst Insights Council. Prior to medicine, Dr. Shah worked on Wall Street at Citigroup’s Global Corporate and Investment Bank.
Dr. Shah received his Doctorate of Medicine from Baylor College of Medicine and Bachelor of Arts in Economics and Bachelor of Arts in Religious Studies cum laude from Rice University. He is a competitive tennis player and races sports cars. Stay engaged with Dr. Shah on twitter @Mahek_MD
Don Novo is a health policy professional whose career spans over 20 years within the publicly financed healthcare administration field including Medicaid Program Administration. He has served in leadership positions at both the state and federal levels; his work includes both direct state Medicaid program administration and federal regulatory oversight.
He is a Principal with Health Management Associates, a national Health Care Policy Consulting and Research firm that specializes in Publically Financed and Safety-Net Healthcare systems. HMA his work helps to guide and inform clients about the development of Medicaid waiver programs, implementation of new delivery system models and program expansions. His work has allowed State Governments, Health Plans, and Associations to develop programs that improve the quality of care while reducing cost and maximizing federal revenue opportunities. He also advises technology clients of opportunities and provides business strategy within the publicly financed healthcare market.
Don came to HMA from the Centers for Medicare and Medicaid Services (CMS) where he served as a Special Assistant to the Director of the Children’s and Families Program group in the Center for Medicaid and CHIP Services. He served a dual role working on Health Reform Implementation projects related to the establishment of both the Federal and State-based Marketplaces. Before his marketplace work, he was the Medicaid Program Branch Chief for CMS in Region’s IX responsible for Medicaid Program oversight of several Western States (AZ, HI, CA, NV, GU, CMNI, AS) Medicaid programs. He also regulated the State Medicaid programs of the six New England State’s for CMS Region I, Boston and served on a study of a 12-State Congressionally-mandated review of Children’s Access to Early, Periodic, Screening and Diagnostic Treatment Services (EPSDT) available to Medicaid and CHIP enrollees.
×Kim Pyles System Vice President Patient Experience/Service Excellence, Ochsner Health System
×Phil Dalton Professor of the Practice of Health Management and Policy, USC Sol Price School of Public Policy
Phil Dalton is a Professor of the Practice of Health Management and Policy at the USC Sol Price School of Public Policy. Professor Dalton teaches courses and advise students in the Master of Health Administration (MHA) and Executive Master of Health Administration (EMHA) degree programs, as well as in Price’s undergraduate track in Health Policy and Management.
He most recently served as the Senior Vice President of VHA, a large national health care provider supported by more than 1,500 member nonprofit hospitals. Prior to this position, he was the founder, President and CEO of Medical Development Specialists, a national health care consulting firm. He also has served as the Vice President for Business Development and Marketing at St. Joseph Hospital and the Vice president of the Camden Group, which provides strategic and business advisory services to hospitals and health care systems.
He holds a Master of Public Health from the University of Minnesota and a Master of Science in Health Policy and Management from Harvard University.