December 3, 2018 – December 4, 2018 FOUR SEASONS HOTEL DENVER, CO
The Millennium Alliance is thrilled to announce the second Patient Experience Transformation Assembly this year!
Working with our Members and Advisory Board, we are putting a program to enable you to test out new technology and hear from experts about the latest strategies changing the patient experience. We understand that for C-Level executives time is precious, so we are bringing the best content and technology together this October in Denver to jump-start your transformation this fall.
×Randy Moore Retired President, Mercy Virtual & Former Chief Medical Officer, Medical Excellence Inc
Randall S. Moore, M.D., M.B.A. brings 30+ years as a visionary physician executive focused on care model and health system transformation. Most recently president of Mercy Virtual in Chesterfield, Missouri, over four years he led growth from 100 to 800+ FTEs, building and integrating virtual care transformation solutions within internal Mercy communities as well as external systems. Prior to joining Mercy Virtual, Moore consulted with major health care systems to assist in their transition from traditional fee-for-service to value-based reimbursement models focused on population health management. During his more than 30-year career, he has provided executive leadership to companies of all sizes — including Fortune 500 companies — across the provider, pharmaceutical, biotech and health plan settings. Early in his career, he served as a full-time faculty member in the Department of Internal Medicine at the University of Minnesota School of Medicine. He graduated with AOA honors from Johns Hopkins University School of Medicine, earned his MBA from Northwestern University’s Kellogg School of Management, and completed undergraduate studies at Wabash College in Crawfordsville, Indiana, and the University of London in England.
Brian is a nationally recognized expert on health IT with a focus on data exchange and analytics. He is the Director of Standards and Government Affairs at Medicity, which is a subsidiary of Aetna. He serves on the Interoperability and HIE Workgroup of the HIT Policy Committee. Brian is a founding Board member of DirectTrust, a non-profit whose aim is the establishment and maintenance of a Trust Framework for Direct message exchange. Brian has been active in numerous S&I Framework Initiatives as well as HIMSS workgroups, and also serves on the Board of the Oregon Chapter of HIMSS.
Rahul is currently responsible for collaborating with C-level executives at AHIP's Health Plan/IDN Membership and across multi-institutional stakeholders to develop and implement innovative frameworks and unique approaches that lead to accelerated adoption of mission critical initiatives that ensure the delivery of high quality care and improve consumers ability to receive needed care all while driving down the cost of care received.
Rahul has extensive practical knowledge in creating new, multi-stakeholder, collaborative business models as well as integrating proven next gen digital health solutions that create a more simple and positive consumer care experience. His role expands to include the creation of innovative care pathways, normalizing and sharing of data assets for proper segmentation, developing actionable and personalized programs and tools that ensure measurable behavior change imperative for desired health outcomes. He continues to help develop, test, measure and iterate innovative initiatives that increase efficiencies for all key Healthcare stakeholders as they collectively focus on outcomes-centric care.
Rahul's most recent brainchild is the 26,000 sq ft AHIP Innovation Lab in Chicago's West Loop. He is responsible for creating the Lab's one of a kind concept, continues to fulfill its mission of delivering an invaluable resource for AHIP Membership, ecosystem stakeholders and solution providers and leads all of the Lab's collaborative and confidential Solution Working Groups that involve individual payers, providers, employers, consumers, manufacturers, MedTech, innovative solution providers and the AHIP Innovation Lab's trusted and crucial Inaugural Partners.
Prior to joining AHIP, Rahul held a leadership role as a founding employee of a successful digital Healthcare start-up based in Washington DC. Along with the company's co-founders, Rahul was instrumental in developing a multifaceted consumer tool as well as leading the company's "go to market" strategy resulting in successful market penetration and revenue growth for the industry's first consumer-led shared decision making and treatment selection platform.
Rahul was recently named one of the American Journal of Health Promotion's2017 Innovators and Game Changers and Accenture Perspectives: Minds Driving the Future of Business. In 2016, Frost & Sullivan presented Rahul and the AHIP Innovation Lab with one of their highest honors, their Global Visionary Innovation Leadership Award.
×Mahek Shah Senior Researcher and Senior Project Lead, Harvard Business School
Dr. Mahek A. Shah leads and directs the Value Measurement for Health Care practice at Harvard Business School. As the Senior Researcher and Senior Project Director, he implements time-driven activity-based costing (TDABC) globally to understand real and actual costs of care delivery. He’s also Associate Faculty at Ariadne Labs, led by Atul Gawande.
Dr. Shah is the co-author of Harvard Business School (HBS) case studies. Dr. Shah’s research has been published in the Journal of the American Medical Association (JAMA), World Health Organization (WHO), the Wall Street Journal, New York Times, and Forbes. He delivered a TED talk at Harvard: Bringing Patient-centered Design to Healthcare. Shah speaks globally on the future of health care delivery, value-based care, measurement, innovative delivery models, and the business of healthcare.
Dr. Shah advises the World Economic Forum, the US Department of Health and Human Services (HHS), and serves on the New England Journal of Medicine’s Catalyst Insights Council. Prior to medicine, Dr. Shah worked on Wall Street at Citigroup’s Global Corporate and Investment Bank.
Dr. Shah received his Doctorate of Medicine from Baylor College of Medicine and Bachelor of Arts in Economics and Bachelor of Arts in Religious Studies cum laude from Rice University. He is a competitive tennis player and races sports cars. Stay engaged with Dr. Shah on twitter @Mahek_MD
×Phyllis Doulaveris System Chief Nurse Executive, Mercy Health
×PIERRE VIGILANCE Associate Dean & Associate Professor, Milken Institute School of Public Health George Washington University
A leader in public health practice, management, and education, Dr. Pierre Vigilance has more than 20 years experience including time in the non-profit, government, and academic sectors. In July 2013 he became the Associate Dean for Practice at the Milken Institute School of Public Health at the George Washington University where he teaches and mentors students, develops relationships expanding the school's public health practice network, and creates opportunities for interdisciplinary projects. Loving to see promising people and projects succeed, he has taken on more advisory roles for individuals and corporations, helping them develop strategically for impact in public health.
×Kim Pyles System Vice President Patient Experience/Service Excellence, Ochsner Health System
×Marnie LaNoue Associate Professor of Population Health and Family & Community Medicine, Thomas Jefferson University
Marianna (Marnie) LaNoue, PhD is an Associate Professor of Population Health and Affiliated Associate Professor of Family & Community Medicine at Thomas Jefferson University. Dr. LaNoue holds leadership roles as the Director of the Greenfield Center for Primary Care Research, Associate Director of the Jefferson Longitudinal Study, and Associate Fellowship Director for a Population Health and Primary Care Faculty Development Fellowship. Trained as a quantitative measurement scientist, her current research focuses on patient-centeredness, specifically the development and testing of methods for engaging patients and stakeholders in research and clinical care processes, and assessing the outcomes of engagement. She also investigates novel patient-centered care delivery systems and the measurement of patient perceptions of health care. Her current projects include measurement conceptualization of Patient Uncertainty During Acute Care Encounters (funded by the Society for Emergency Medicine) and conceptualization and measurement of Healthcare Provider Empathy and Communication (in collaboration with the Gold Foundation for Humanism in Medicine). In addition, Dr. LaNoue is currently the co-principal investigator on a PCORI-funded project investigating methods for eliciting the patient perspective on healthcare treatment outcomes. Her peer-reviewed publications include papers on the effectiveness of diabetes group visits and diabetes self-management education, the role of authentic relationships in intensive care management, and the measurement of healthcare provider teamwork.