December 3, 2018 – December 4, 2018 FOUR SEASONS HOTEL DENVER, CO
The Millennium Alliance is thrilled to announce the second Patient Experience Transformation Assembly this year!
Working with our Members and Advisory Board, we are putting a program to enable you to test out new technology and hear from experts about the latest strategies changing the patient experience. We understand that for C-Level executives time is precious, so we are bringing the best content and technology together this October in Denver to jump-start your transformation this fall.
×Randy Moore Retired President, Mercy Virtual & Former Chief Medical Officer, Medical Excellence Inc
Randall S. Moore, M.D., M.B.A. brings 30+ years as a visionary physician executive focused on care model and health system transformation. Most recently president of Mercy Virtual in Chesterfield, Missouri, over four years he led growth from 100 to 800+ FTEs, building and integrating virtual care transformation solutions within internal Mercy communities as well as external systems. Prior to joining Mercy Virtual, Moore consulted with major health care systems to assist in their transition from traditional fee-for-service to value-based reimbursement models focused on population health management. During his more than 30-year career, he has provided executive leadership to companies of all sizes — including Fortune 500 companies — across the provider, pharmaceutical, biotech and health plan settings. Early in his career, he served as a full-time faculty member in the Department of Internal Medicine at the University of Minnesota School of Medicine. He graduated with AOA honors from Johns Hopkins University School of Medicine, earned his MBA from Northwestern University’s Kellogg School of Management, and completed undergraduate studies at Wabash College in Crawfordsville, Indiana, and the University of London in England.
×Mahek Shah Senior Researcher and Senior Project Lead, Harvard Business School
Dr. Mahek A. Shah leads and directs the Value Measurement for Health Care practice at Harvard Business School. As the Senior Researcher and Senior Project Director, he implements time-driven activity-based costing (TDABC) globally to understand real and actual costs of care delivery. He’s also Associate Faculty at Ariadne Labs, led by Atul Gawande.
Dr. Shah is the co-author of Harvard Business School (HBS) case studies. Dr. Shah’s research has been published in the Journal of the American Medical Association (JAMA), World Health Organization (WHO), the Wall Street Journal, New York Times, and Forbes. He delivered a TED talk at Harvard: Bringing Patient-centered Design to Healthcare. Shah speaks globally on the future of health care delivery, value-based care, measurement, innovative delivery models, and the business of healthcare.
Dr. Shah advises the World Economic Forum, the US Department of Health and Human Services (HHS), and serves on the New England Journal of Medicine’s Catalyst Insights Council. Prior to medicine, Dr. Shah worked on Wall Street at Citigroup’s Global Corporate and Investment Bank.
Dr. Shah received his Doctorate of Medicine from Baylor College of Medicine and Bachelor of Arts in Economics and Bachelor of Arts in Religious Studies cum laude from Rice University. He is a competitive tennis player and races sports cars. Stay engaged with Dr. Shah on twitter @Mahek_MD
×Kevin LaChappelle National Director, Care Experience, Patient Safety & Risk, Kaiser Permanente
×Phyllis Doulaveris System Chief Nurse Executive, Mercy Health
×Tim Raderstorf Chief Innovation Officer, Ohio State University College of Nursing
I have the honor of serving as the first Chief Innovation Officer at The Ohio State University College of Nursing, the #1 public nursing college in the nation. During my time in healthcare, I've studied and focused on neurosurgical research on Tethered Spinal Cord Syndrome, skilling the healthcare workforce in India, developing Innovation curriculum, designing clinical spaces, improving patient throughput in the pediatric hematology/oncology ambulatory settings, promoting patient safety and satisfaction in one of the nation’s largest Emergency Departments, transitioning organizations into new physical locations, and developing novel commercial innovations to enhance patient outcomes. I am the proud founder of The Innovation Studio, a moveable makerspace Frankensteined together with an incubator to promote interprofessional collaboration at The Ohio State University. The Innovation Studio combines my passions of connecting great people and fostering ideation through the innovation and commercialization process.
×Marnie LaNoue Associate Professor of Population Health and Family & Community Medicine, Thomas Jefferson University
Marianna (Marnie) LaNoue, PhD is an Associate Professor of Population Health and Affiliated Associate Professor of Family & Community Medicine at Thomas Jefferson University. Dr. LaNoue holds leadership roles as the Director of the Greenfield Center for Primary Care Research, Associate Director of the Jefferson Longitudinal Study, and Associate Fellowship Director for a Population Health and Primary Care Faculty Development Fellowship. Trained as a quantitative measurement scientist, her current research focuses on patient-centeredness, specifically the development and testing of methods for engaging patients and stakeholders in research and clinical care processes, and assessing the outcomes of engagement. She also investigates novel patient-centered care delivery systems and the measurement of patient perceptions of health care. Her current projects include measurement conceptualization of Patient Uncertainty During Acute Care Encounters (funded by the Society for Emergency Medicine) and conceptualization and measurement of Healthcare Provider Empathy and Communication (in collaboration with the Gold Foundation for Humanism in Medicine). In addition, Dr. LaNoue is currently the co-principal investigator on a PCORI-funded project investigating methods for eliciting the patient perspective on healthcare treatment outcomes. Her peer-reviewed publications include papers on the effectiveness of diabetes group visits and diabetes self-management education, the role of authentic relationships in intensive care management, and the measurement of healthcare provider teamwork.